Return Policy RETURNS: Transforming Technologies will accept returns of unused, unopened items in their original packaging for a full refund for a period of thirty (30) days from the date of purchase. After thirty (30) days, Transforming Technologies will charge a 25% restocking fee. An RMA must requested within six (6) months of original PO date. If a return is necessary, please contact our Customer Service Department at 419-841-9552 for a Return Material Authorization (RMA) and proper shipping instructions and address. SPECIALTY ITEMS: Standard size cut mats can be returned in their unused condition and in original packaging for up to thirty (30) days. A 25% restocking fee will apply to standard size cut mats. Custom size cut mats and non-inventory items (including but not limited to NRD and Warmbier) are considered specialty items and are nonreturnable. PRIVATE LABELS: All sales are final – with the exception of defects or damaged items. Transforming Technologies must be made aware of defects or damaged items with 30 days of receiving the product. WARRANTIES: Transforming Technologies expressly warrants that for a period of one (1) year from the date of purchase, products will be free of defects in material (parts) and workmanship (labor). Within the warranty period, a unit will be tested, repaired or replaced at Transforming Technologies option, without charge. Call our Customer Service Department for a Return Material Authorization (RMA) and proper shipping instructions and address. Warranty replacements will take approximately two weeks. If your unit is out of warranty; call our Customer Service Department at 419-841-9552 for a Return Material Authorization (RMA) and proper shipping instructions and address. Transforming Technologies will quote repair charges necessary to bring your ESD unit up to factory standards. OUT OF WARRANTY REPAIR: Field repair or unauthorized tampering of Transforming Technologies products is not recommended and will nullify any and all warranties. All Transforming Technologies items to be repaired must be returned to the factory. Transforming Technologies will quote repair cost upon receipt and inspection of product. Repaired product will include a 60 day warranty. A Return Merchandise Authorization number (RMA) must be obtained from Transforming Technologies for out of warranty repairs. The RMA number must appear on the outside of returned cartons, and Transforming Technologies has the right to refuse all return shipments which do not bear the RMA number or which are shipped freight collect. Customer is responsible for all freight and transportation charges.